Checked by Connor Fitzgerald, Founding Director
Providing excellent customer service should be the cornerstone of any service-based business. In the world of mortgage advice, it can mean the difference between beginning an exciting new chapter and being caught in a jargon-filled, stress-inducing whirlwind.
That’s why we’re beyond proud to share that The Levels Financial has been recognised both regionally and nationally for outstanding customer service.
ESTAS Awards (the UK’s largest and most prestigious property awards) we were officially crowned the:
Following last year’s success, where we achieved Silver for the South West and Bronze for the UK, we’re delighted to have gone one better in each category this year. This achievement reflects our relentless dedication to maintaining the highest standards and our determination to be the best mortgage broker we can possibly be for our clients.
Unlike most accolades in the property industry, the ESTAS are not based on subjective opinions but on rigorously verified customer reviews, collected only after the moving process is complete. This year alone, a staggering 15,218,595 customer reviews were submitted through the ESTAS platform.
It is this commitment to earning recognition, rather than merely claiming it, that has made the ESTAS one of the most prestigious awards in the property industry and a true benchmark for identifying the best mortgage brokers, both regionally and nationally.
The winners across all categories were announced on the 17th October at Grosvenor House in Mayfair, London, where property expert and television presenter Phil Spencer played host before an audience of 1,200 industry professionals.
Discussing his love for the ESTAS awards, Spencer said: “What makes these awards so special is simple: they’re based entirely on customer feedback. Real voices. Real experiences. That’s why they carry so much weight. These aren’t just trophies, they’re symbols of trust.”
“Winning Gold in the South West and Silver nationally is an incredible honour for all of us at The Levels Financial, and we couldn’t be more proud,” said Tom Horsey, Managing Director at The Levels Financial.
“The ESTAS are especially important to us because it’s all about feedback from those who have trusted us with their finances. We are truly grateful to all of our clients for their continued confidence and support.
“Our goal has always been to redefine the industry by being approachable and transparent rather than just feeling like another transaction.
“This recognition as one of the best mortgage brokers in the UK validates the dedication and care our team has put into every client relationship, not just over the last year, but since our inception.”
Whether you’re buying your first home, moving up the property ladder, or investing in a buy to let, buying a house should be an exciting new chapter void of stress and confusion. As our awards emphasise, we ensure that’s the case by removing all of the jargon and handling every step of your mortgage process, right until the keys to your new home are in your hand.
If you would like to book your free, no obligation consultation with one of our advisors, contact us today either by emailing admin@thelevelsfinancial.co.uk or calling us on 01458 772 040.
Because we always have your best interests at heart, you need to know that your home may be repossessed if you do not keep up repayments on your mortgage. There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances. The fee is up to 1%, but a typical fee is 0.3% of the amount borrowed.
